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©2019 Dianne Nola. All Rights Reserved.

Policies

MAKING AN APPOINTMENT:
My business has a slightly different model. Clients fill out a questionnaire  from my site and email it to my assistant. You will be contacted by her, if decided that I can help you, with a category to book.  (See NEW CLIENTS page for more information.)
I only accept clients that have internet access and can accept my terms.
We will have a 15 minute consultation to discuss your hair history, needs and plan before the actual hair cut. 
HOW TO WEAR YOUR HAIR ON YOUR APPOINTMENT DAY:
•  Please come with hair fully dry, down and curly. You can use your own products.​
•  Please have your hair washed within two days; I must be able to get my fingers through easily.
•  Please wear your normal styling products. 
•  Please do not use elastic bands, clips or bobby pins before your visit.  
•  Please no pony tails, braids or half ups. I need to see the natural curl pattern.​
• Please try to get as much curl definition as possible especially if you have coils.
 
**I cannot guarantee a well-balanced haircut unless these requests are followed.
 
CONTACT:
I am unable to personally respond to phone calls. Please note, we do not return emails, calls or messages on the weekend.
IN CASE OF EMERGENCY, SICKNESS OR LATENESS  ON DAY OF SERVICE,
PLEASE CALL OR TEXT: 415.786.6402
PLEASE NOTE: WE DO NOT RETURN EMAILS, CALLS OR MESSAGES ON THE WEEKEND.
LOCATION:
Suite #4 at 
BeRadiant Salon Suites,
1327 Chestnut St/ Van Ness)
Near Fort Mason
San Francisco, CA 94123
HOURS IN SALON -- will change to Wed - Sat in 2020:   
Sunday: 10am - 5pm
Monday:  1pm - 7pm
Tuesday: 11pm - 4pm
Wednesday: 10am - 5pm
TRANSPORTATION:
PUBLIC:
East Bay: BART then 49 bus 

Embarcadero/Downtown: 30x bus or Powell Hyde Cable Car

The Mission: 49 bus

The Sunset & Richmond: 28 bus


Uber and Lyft drivers are a good option
 

PARKING:
There is 2-hour street parking but construction is challenging in this area. These are the closest parking places with walking times listed to the suite. Fort Mason (13 minutes) or Union Laguna Garage (13 minutes). Approximately $3/per hour.

PAYMENT:
Cash, checks, Visa, MC, American Express and Discover are accepted. Square Register is used for credit card processing.
 
LATE POLICY:
Emails are rarely read when working. Appointments tend to start and end on time. CALL OR TEXT: 415.786.6402 A.S.A.P. before the appointment time if you are running late. Your appointment will be held for 15 minutes but after that time period, you will be subject to a no-show charge. Because of the traffic in this area, please contact if running late.
 
SCHEDULING, CANCELLING OR RESCHEDULING: All appointments are scheduled, cancelled or rescheduled by client entering their account on Schedulicity. If you have forgotten your password, you can create a new one. CLICK HERE to go directly to your account. You can also login at the bottom of any confirmation email by clicking the Schedule Now button. Downloading the Schedulicity app is the easiest way to attend to your account. You can always contact them at support@schedulicity.com or 877-582-0494.
CANCELLATION POLICY:
New clients are subject to a NON-TRANSFERABLE AND NON-REFUNDABLE $50 deposit if cancelling or rescheduling within two weeks of service date. Established clients cancellations with less than 48 -hours' notice are subject to the full service fee that will be charged on held credit card. 
 
I have a 48 hour cancellation policy. If you try to reschedule within that time, Schedulicity (the online booking system) will not permit it. Please note, we only return emails, calls or messages Monday - Saturday. 
All technical support questions can be directed to support@schedulicity.com or 877-582-0494. 
CONTINUAL CANCELLATIONS:
In an effort to be respectful of other clients' needs, please be aware of continual cancellations. 
FUTURE BOOKINGS:
Online booking is available for the entire year. Clients can book month in advance and stack appointments in the future, therefore dates and times may be limited. 
PLEASE BE CONSIDERATE:
Due to limited seating, I kindly ask not to bring friends, family or pets to your appointment. Please limit cell conversation except for silent usage.
QUIET:
Often with a new client, I prefer in the beginning to work on your hair in silence. I am getting to know your hair; please do not take this personally. We will have plenty of time to answer your questions in the latter half. 
SERVICE:
To ensure the best service, your appointment may be recorded or monitored.
 
CURL TYPE AND POROSITY:
These questions will be answered later after the hair has been washed and styled. Texture is the priority along with an excellent haircut, understanding of products and technique.
 
INSTRUCTIONAL BROCHURE:
You will receive a brochure with the specific products and amounts for your hair after your initial appointment. This will also explain the specific techniques I used on you to achieve your look. We will go over it to make sure your questions are answers.
ADJUSTMENT POLICY:
If a service needs an adjustment, please let me help you. I offer a period of four weeks for curly cuts.
Though I do not give refunds, please contact me if you are unhappy. Hopefully we can communicate, come up with a plan and resolve the matter. Writing a negative review does not help either of us.
TECHNICAL SUPPORT:
All technical support questions can be directed to support@schedulicity.com or 877-582-0494.