Policies

LOCATION:
Suite #6 at 
BeRadiant Salon Suites,
1327 Chestnut St/ Van Ness (Located upstairs) 
(Details are given on confirmation email)
Near Fort Mason
San Francisco, CA 94123
 
MAKING AN APPOINTMENT:
My business has a slightly different model. Clients fill out a questionnaire  from my site and email it to me. You will be contacted with a category to book.  (See NEW CLIENTS page for more information.)
My apologies but I only accept clients that have internet access and can comply to these policies.
We will have a 15 minute consultation to discuss your hair history, needs and plan before the actual hair cut. 
HOW TO WEAR YOUR HAIR ON YOUR APPOINTMENT DAY:
•  Please come with hair fully dry, down and curly. You can use your own products.​
•  Please have your hair washed within two days; I must be able to get my fingers through easily.
•  Please wear your normal styling products. 
•  Please do not use elastic bands, clips or bobby pins before your visit.  
•  Please no pony tails, braids or half ups. I need to see the natural curl pattern.​
•  Please try to get as much curl definition as possible especially if you have coils.
  
**I cannot guarantee a well-balanced haircut unless these requests are followed.
 NEW CHANGES DUE TO COVID-19
 
BEFORE SERVICE:
• Please do not bring anyone else to your appointment
• Please wear a mask with ear hoops so I can get to hair
• Please leave all unnecessary items at home including food and drinks but a phone, book or kindle is fine
 
DURING SERVICE:
I have moved to Suite 6 which has a large opened window
• Per the State Board Of Cosmetology, I must take your temperature 
• Please wear a mask with ear loops so I can get to hair
• You will have on a clean neck strip and cape
• I will be wearing a face shield and a mask during the cleanse and product application
• Please do not talk loudly, sing, or other aerosol producing activities
• An air purifier will be on during your service
 
AFTER SERVICE:
• All surfaces, scissors and clips will be disinfected between clients
• All disinfectants have been approved by the EPA and OSHA. For your safety, I have completed an online COVID-19 Certification Course by BARBICIDE®, the salon industry's foremost disinfectant
• All used clothing will be discarded into a closed container after each service
• Please know that I will be screening myself everyday for a fever and COVID-like symptoms
 
CONTACT:
I am unable to personally respond to phone calls. Please note, we do not return emails, calls or messages on the weekend.
IN CASE OF EMERGENCY, SICKNESS OR LATENESS  ON DAY OF SERVICE,
PLEASE CALL OR TEXT: 415.786.6402
PLEASE NOTE: WE DO NOT RETURN EMAILS, CALLS OR MESSAGES ON THE WEEKEND.
WHERE TO HANG OUT BEFORE APPOINTMENT:
If you have an extra 30+ minutes, either go 5 blocks west on Chestnut St to the Marina district, south on Polk St to the Russian Hill district or Union St to the Cow Hollow district for cafes and places to dine. For a hike, check out the stunning views from Fort Mason.
 
LATE POLICY:
Emails are rarely read when working. Appointments tend to start and end on time. CALL OR TEXT: 415.786.6402 A.S.A.P. before the appointment time if you are running late. Your appointment will be held for 15 minutes but after that time period, you will be subject to a no-show charge. Because of the traffic in this area, please contact before appointment if you think you might be late.
 
SCHEDULING, CANCELLING OR RESCHEDULING: All appointments are scheduled, cancelled or rescheduled by client entering their account on Schedulicity. If you have forgotten your password, you can create a new one. CLICK HERE to go directly to your account. You can also login at the bottom of any confirmation email by clicking the Schedule Now button. Downloading the Schedulicity app is the easiest way to attend to your account. You can always contact them at support@schedulicity.com or 877-582-0494.
CANCELLATION POLICY:
New clients are subject to a NON-TRANSFERABLE AND NON-REFUNDABLE $60 deposit if cancelling or rescheduling within two weeks of service date. Established clients cancellations with less than 48 -hours' notice are subject up to the full service fee that will be charged on held credit card. 
 
I have a 48 hour cancellation policy. If you try to reschedule within that time, Schedulicity (the online booking system) will not permit it. Please note, we only return emails, calls or messages Monday - Saturday. 
All technical support questions can be directed to support@schedulicity.com or 877-582-0494. 
CONTINUAL CANCELLATIONS:
In an effort to be respectful of other clients' needs, please be aware of continual cancellations. You cannot hold two appointments at the same time. 
FUTURE BOOKINGS:
Online booking is available for two months from the current date. You are encouraged to pre-book to guarantee your next appointment. 
PLEASE BE CONSIDERATE:
Due to limited seating, I kindly ask not to bring friends, family or pets to your appointment. Please limit mobile conversations except for emergency usage. Please mute notifications on mobile.
QUIET:
Often with a new client, I prefer in the beginning to work on your hair in silence. I am getting to know your hair; please do not take this personally. We will have plenty of time to answer your questions in the latter half. 
RELAXATION:
I encourage all guests to use our time as a respite from the outside world of transactions. I have created a space that is soothing aurally and visually. My hope is that you will leave feeling refreshed.
SERVICE:
To ensure the best service, your appointment may be recorded or monitored.
 
CURL TYPE AND POROSITY:
These questions will be answered later after the hair has been washed and styled. Texture is the priority along with an excellent haircut, understanding of products and technique.
 
INSTRUCTIONAL BROCHURE:
You will receive a brochure with the specific products and amounts for your hair after your initial appointment. This will also explain the specific techniques I used on you to achieve your look. We will go over it to make sure your questions are answers.
ADJUSTMENT POLICY:
If a service needs an adjustment, please let me help you. I offer a period of four weeks for curly cuts.
Though I do not give refunds, please contact me if you are unhappy. Hopefully we can communicate, come up with a plan and resolve the matter. Writing a negative review does not help either of us.
TECHNICAL SUPPORT:
All technical support questions can be directed to support@schedulicity.com or 877-582-0494.
 
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