Policies

CONTACT POLICY:
I am honored that you would like me to help you! Often I am with a client so I do not answer phone calls.

LATE POLICY:
In case of emergency, sickness or tardiness on day of service, please call or text ASAP before appointment time at 415-786-6402. 

I rarely read emails when working. Appointments tend to start and end on time. Your appointment will be held for 15 minutes but after that time period, you will be subject to a no-show charge. Because of the traffic in this area, please contact before appointment if you think you may be late.

CANCELLATION POLICY:
New clients with less than 2 weeks' notice are subject to the $99 New Client fee. New client cancellations with less than 72-hours' notice are subject up to the full service fee that will be charged on held credit card. All client cancellations with less than 48-hours' notice are subject up to the full service fee that will be charged on held credit card. If you try to reschedule within that time, Schedulicity (the online booking system) will not permit it.

I’d appreciate your consideration with cancellations and changes of appointments to be done a few weeks in advance and not repeatedly. If two full appointments (dry cut, cleanse and dry) are made and cancelled in a row, the third appointment can not be cancelled.
 
Emergencies do happen. However I am not a corporation, I do not get paid time off, sick pay, family leave nor benefits. I am paid for my time when working. Thank you.
 
All appointments are scheduled, cancelled or rescheduled by client entering their account on Schedulicity. We can also make your next appointment after your service. If you have forgotten your password, you can create a new one here. You can also login at the bottom of any confirmation email by clicking the Schedule Now button. Downloading the Schedulicity app is the easiest way to attend to your account. You can always contact them at support@schedulicity.com or 877-582-0494. 

PHOTOGRAPH RELEASE POLICY:
I take Before and After photographs of all new clients to document the process. I often broadcast them on social media and/or publish in print. A contrasting shirt color against your hair is encouraged. Please wear make up if so inclined. Please tell me if you are camera-shy and we can hide your face.


SALON POLICY:
There is waiting inside the building. Please limit mobile conversations except for emergency usage. Please mute sound notifications on cell phone/wearables in suite. Please wear a mask in the suite. 
 
I do encourage all guests to use our time as a respite from the outside world of transactions. I have created a space that is soothing aurally and visually. My hope is that you will leave feeling refreshed and restored.

Often with a new client, I prefer in the beginning to work on your hair in silence. I am getting to know your hair; please do not take this personally. We will have time to answer your questions in the latter half. If you are a new curly, it might behoove you to have two full sessions within 6 months to gain deeper insight into techniques and products meant for you.


ADJUSTMENTS/PRODUCT CREDIT POLICY:
If a service needs an adjustment because something is uneven, please let me help you. I offer a period of two weeks for curly cuts. Though I do not give refunds, please contact me if you are unhappy. Hopefully we can communicate, come up with a plan and resolve the matter. Writing a negative review does not help either of us.

I offer product credit to be used on products within two weeks of purchase and on unopened bottles.


TECHNICAL SUPPORT:  For any problems, contact support@schedulicity.com or 877-582-0494, M-F, 6am-5pm PST.